※You confirm the option information such as the color and quantity of the product before purchasing. Once the payment is successful, you cannot change the order options, and the default is to agree to this return and exchange policy.
※Replacement can only be applied for at the official website customer service center
【Return and exchange process】
For products that meet the exchange conditions, please be sure to contact customer service (firstname.lastname@example.org) by email within 3 days from the date of receipt, and provide the following relevant information. We will confirm the processing for you as soon as possible.
Please provide the following information for the customer service staff to review:
1. Order number:
2. The name of the orderer:
3. The name and quantity of the product to be returned/exchanged:
4. Reason for replacement:
5. Receiving address, contact number, contact name:
6. Whether the product has been opened:
7. Please provide product photos so that the customer service staff can confirm the integrity of the product
Exchange applications are not supported in the following situations:
1. Commodities more than 3 days from the date of receipt
2. Commodities that have been opened or the packaging has been damaged, affecting secondary sales.
3. Discounted goods and goods purchased with points.
4. Return the goods without prior application for return and exchange.
5. The official website has listed products that cannot be exchanged and returned.
[Notice for Return and Exchange]
1. Under normal circumstances, after we receive your returned goods and confirm the return application, you can choose the goods with the same listed price, or make up the difference and choose the higher-priced goods for exchange.
2. The shipping cost of the returned product must be paid by the sender. If you choose to return the goods by collect, our shop will refuse to accept the goods.
3. If your order contains gifts, please send the gifts together when returning. If you do not return the gift, we will add the amount of the gift to the replacement product, which may increase the price of the replacement product.
6. Once the merchandise you ordered is returned or exchanged, the relevant coupon code or purchase price cannot be used again.
7. Additional purchase price, package discounts, discount gifts for members when they are full, purchase specified products to get gifts orders:
-When the main product is returned, and only the additional purchased products are retained, the additional purchased products will be restored to the original price calculation
-Package discounts, discounts, if the discount or amount of the activity is not reached after the return, the reserved goods will be restored to the original price calculation, and the difference will be added to the standard price of the exchange product.
-Additional purchases of products or discounted products, limited time limited products, no return or exchange